At WebEz, we strive to provide high-quality website design services that meet our clients’ needs. However, we understand that circumstances may arise where a refund is requested. Please review our refund policy below:
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- If the project has not yet commenced, a full refund may be requested.
- If the project is in progress but less than 50% completed, a partial refund may be provided based on the work completed.
- No refunds will be issued for projects that are more than 50% completed or have been fully delivered.
2. Non-Refundable Services
The following services are non-refundable:
- Custom website design work that has been started and approved.
- Domain name purchases, hosting fees, and third-party integrations.
- Rush projects or expedited services.
- Any service that has been completed and delivered as per the initial agreement.
3. Refund Request Process
To request a refund, please follow these steps:
- Submit a written request to “webezireland@gmail.com” or through our contact forum with details of the refund request.
- Our team will review the request within 1-2 business days.
- If approved, refunds will be processed within 3-5 business days using the original payment method.
4. Disputes and Chargebacks
- Clients are encouraged to discuss any concerns with us before initiating a chargeback.
- Unresolved disputes may be subject to mediation or legal proceedings
5. Modifications to This Policy
WebEz reserves the right to modify this refund policy at any time. Any changes will be communicated via our website.
For further inquiries, please contact us at “webezireland@gmail.com.